Delete my account

Last updated: April 16, 2026

            Your right: you can delete your Travel With Me account at any time, no reason required, no fees. It's a right guaranteed by GDPR and COPPA.
        

1. Two ways to delete your account

📱 Method 1 — From inside the app (recommended)

Open the Travel With Me app
Go to Settings (icon at the bottom right)
Select My account
Scroll down to Delete my account
Enter your parental PIN to confirm
Confirm one last time

Immediate step: you'll be logged out automatically. A confirmation email will be sent.

✉️ Method 2 — By email

Send your request to:

contact@travel-with-me.app

Include in your email:

The email address on your account (for identification)
An explicit request for deletion

We process requests within 72 business hours. If you don't get a confirmation within 72 hours, please follow up.

2. What will be deleted

When you delete your account, the following is permanently erased:

Your parent account (email, profile)
All associated child profiles
The history of every conversation with Ody
All your trips (itineraries, educational modules)
Travel journals (photos, notes, drawings)
Generated keepsake books
Badges and scales collected
Your usage preferences

⚠️ Warning: deletion is final and irreversible. If you want to keep your keepsake books, remember to download them as PDFs before deleting your account.

3. Deletion timeline

Immediately: your account is deactivated, no further login possible
Within 7 days: your data is erased from the production database
Within 30 days: all backup copies are purged
Within 90 days: full deletion at our subprocessors (Supabase, Anthropic, OpenAI)

4. Retained data (legal obligations)

By law, certain data may be kept longer:

Invoices and payment history: 10 years (Commercial Code)
Anonymized technical logs: 6 months (network security)
Data related to ongoing sanctions: until resolved

This data isn't used for any other purpose and stays strictly confidential.

5. Managing your subscription

Deleting your Travel With Me account does not automatically cancel your App Store or Google Play subscription. You need to:

iOS: go to Settings → Your name → Subscriptions → Travel With Me → Cancel
Android: Google Play → Profile → Payments and subscriptions → Cancel

If you request deletion by email, we also cancel your subscription on the RevenueCat side — but Apple or Google may still ask you to take action.

6. What if I only need to delete one child?

You can delete a specific child profile without deleting your parent account:

Settings → Children
Select the child concerned
Delete this profile

This erases all data for that child, but keeps your parent account, the other children, and your subscription.

7. Export your data before deletion

Before deleting your account, you can export all your data in digital format:

Settings → My account → Export my data
You'll receive an email with a download link (JSON + PDFs of keepsake books)
Link valid for 7 days

8. Contact & questions

For any question about deleting your account:

contact@travel-with-me.app

Guaranteed reply within 72 business hours.

            Your privacy is sacred. We never keep your data longer than necessary. We never try to hold on to you. Deletion is simple, fast, and final.
        

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